Luckily, everyone was in a good mood that day and were incredibly patient with me. Here are a few techniques that can help you and your team deal with rude customers… 1. I'm sure that we lost a lot of sales that year because of the staffing issue. Five minutes later, one of the women came over and poked me in the back, hard. And, to some extent, that may be correct. ', Me: 'Ma'am, I don't know you, but your threats don't scare me, so here's what's going to happen: I've zeroed out your account, your guest status has been stripped and I've closed your account, we do not want your business. The Bored Panda iOS app is live! she snapped. You've seen the images of the "People of Walmart," now hear about their tales, as Walmart employees past and present relive the nightmare by sharing the horrific stories about their worst customers ever. This dude came in and grabbed a bunch of cans of vegetables and such, and came to the counter and stacked the cans in a very specific way, like a weird kind of pyramid on the counter. Share Share Tweet Email Comment. Sure enough, he laid his old filter on a shelf in an aisle with other merchandise and headed for the cashier. "I don't know if I had one particular horror story. The CSR called me at home and I came in and called the hotel and finally spoke with her. Including this gem: Nice them to DEATH. Jan 26, 2017 - Explore Mary Renai's board "Rude customers" on Pinterest. ', Me: 'I've been trying to contact you for the last two months and you have chosen not to respond to me, we can discuss your account now if you'd like and we can compromise and I'll talk to the hotel. You can change your preferences. I was stunned, but everyone that witnessed the situation told me to take my time and that I was doing a great job. What’s more, this kind of thinking means that your company is ripe for abuse: we all know that some customers will do absolutely anything for a discount or a service that they wouldn’t normally qualify for. In his spare time, Jonas writes books and short stories and likes to draw lighthearted illustrations. One Saturday, it was particularly busy, and I had about a three or four person queue at any given time. I responded, 'I'm sorry that's not going to happen, sir.' Junior Staff Writer, Australia. Some weird sense of entitlement, I guess. Have a good day!' Train your employees to practice active listening in combative situations. That's why I hate people that say"__ is always right". I was being trained by the late night cashier. I don't know why. "I used to be a really cruel and remorseless person, I would never do this today: When I was younger, I worked for several years as a baggage handler for one of the largest airlines at their hub. Well, she would not stop yelling about it and interrupting. Apparently, she took a while to get home (I live in Las Vegas too, so it's super hot), and the ice melted, hit some open wiring in her crappy 2002 Ford Taurus, and completely screwed up all the electronics in her car. All the customers watched and listened to me give these wrong directions and said nothing.". By Rebecca O'Kane May 29, 2017. TRYING TO BE A NICE PERSON, I grabbed a $10 out of my own wallet and handed it to her. "My mom was a manager at Walmart. He screamed an incredible scream of searing pain, grabbed his privates, and ran out of the store. Sadly, we do bad things all the time and have no shame. See more ideas about rude customers, bones funny, make me laugh. But there’s a safe space to talk about hard things and it’s a subreddit called r/IDontWorkHereLady. By Danielle Tullo. ', I was actually shocked when he quietly took the muffin and his now third drink and walked back to his car. However, this story has nothing to do with polite and kind customers — just the opposite in fact. Nintendo, on the other hand, allowed us to give one verbal warning to customers and then, if the customer continued their abuse, we could disconnect. She didn't respond after a week, so I sent her another email and called her and she promptly hung up on me. Click here to view. This upstairs downer: "I once had a customer storm upstairs to our customer service department to … Soft truths to keep Singapore from stalling. I've checked with our debit card services team and I now understand why your son would not have recognized the payee "allpay.net." Jonas is a Bored Panda writer who previously worked as a world news journalist elsewhere. ', The woman came back with, 'Well it ain't right for him to be sittin' there talkin' when there's customers that need to be helped. Entitled Hotel Guests Gets Kicked Out After Being Rude. We're asking people to rethink comments that seem similar to others that have been reported or downvoted, By using our services you agree to our use of cookies to improve your visit. ', Her: 'Screw you, you don't know who I am, I will be calling the CEO and getting you fired, you're just a freaking loser who thinks he's important. I explained to him that the meat was no more than 15 minutes old and kept heated. Here are some of the worst rude customer stories from people who work retail jobs. Then I sent her to a Nike store I knew had closed months prior. She said the name of a mall that was literally down the street. According to the blog, treating customers as royalty is bad for company morale because it shows that you side with them and not your employees, who are the lifeblood of your business. SUPPORT ME ON PATREON! This happened often, so I told him we wouldn't charge him the extra and I'd have it rushed out. Bored Panda works best if you switch to our Android app. By Alexandra Sakellariou Nov 11, 2016. She had a trip to Paris booked and she was planning on using her points for this, which she couldn't do because her account was frozen. Now back to the story: I was taking a delivery to the WC Austin area. About three minutes later, my boss pretty much just threw the soggy, mayo-soaked mess at me and asked 'Would YOU eat this? Most people were understanding and waited patiently while I worked my way over to them. Not all customers are created equally. I asked her to repeat that. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. I have kicked people out of my store for being abusive. By submitting email you agree to get Bored Panda newsletter. This comment is hidden. By Zarish Tahir • Published: 1 month ago • 3 minutes read. Working in a restaurant can be a slog — you’re on your feet all day, you smell like food when you get home and you have to deal with all parts of society, good and bad. The simplest way to deal with a rude customer involves utilizing empathy. We don’t feel you’re a good fit for us, so we will be terminating your contract.”, Alexander explained that “You have to remember that in many cases a customer who behaves badly is not necessarily a bad person — it can be a good person having a bad day and that’s why they’re acting out. It’s literally the least I can do.”. Some people just think the world revolves around them and are too blind to see their own bad behavior. My coworker, who FYI was a large, burly, bearded man, turned to the enraged moron and said, 'Sir, are you threatening a little girl with a toy? Notoriously when people do this, they leave the old filter on the floor or in an aisle for someone else to pick up. That’s enough to start her own virtual trophy case. This guy abuses everybody in the store. Restaurant Boss Deemed a Hero Shames Rude and Entitled Customers. Most of the time that would calm them a bit, but I'd usually have to listen to the obligatory 'You should have more people!' We were not allowed to turn them away, and it would nearly always work out that I'd have to check out two or three people in a row, meaning the other customers were waiting that much longer. I sent her an email and letter asking her to call or email me to discuss her account and put an account freeze so she couldn't use her points. You had better keep this nasty thing to make sure you get the correct size next time. See more ideas about rude customers, just for laughs, humor. 'I'm ready to check out. Some customers … Image credits: Jim William (not the actual photo). Check your inbox, and click on the link to activate your account. I told her that wasn’t possible. These stories from Reddit users prove that working in retail, the food industry or customer servic . The year-round layaway type of people are the worst customers Wal-Mart gets. Well, these 15 people shared the worst examples of entitlement they'd witnessed recently on Ask Reddit. That’s when Amaranthinenightmare struck again, this time taking away the discount which amounted to a very sizeable 20 dollars. Top 5 Moments Entitled Customers GOT OWNED!Subscribe for more DAILY VIDEOS!twitter.com/pfreakouts Other times people would swear and storm off. After some time the waiter comes back. She is sitting there with several people, the waiter has already been quite rude and slow. This time, however, these fed up workers got to see that nightmare customer get exactly what was coming to them. Read the outrageous yet hilarious story of how a rude customer mistook him for an employee at the supermarket . Such is the case with one very entitled customer. I tried to explain that it couldn't have possibly been me that he talked to, considering I had literally just clocked back in from a half hour break. This happened a few minutes ago, I’m currently in the car with my own mother on the way home from witnessing a very. Here are some ways that your employees can meaningfully listen to rude customers: Active listening – It’s easy to get lost in the emotion of the situation when dealing with rude customers. Your account is not active. Customers that were in line started laughing, and the neanderthal of a man walked out mumbling under his breath. This Bad Customer Service Story Takes The Cake. And if it persists, hand them over to a manager as soon as you can and let them deal with it.”, “I just talked to the former CEO of mobile phone company Call Me in Denmark. When you request for something, you have to wait for the approval or the disapproval. Sarah Marie. .surreal scene. If you're in that big of a hurry, why don't you go wait in line up front like everybody else?' My manager told her tough luck, and that she wasn't on our property when the damage was done, so she lost her crap, started screaming and throwing crap for like 45 minutes straight, started hitting me, then got escorted away by security. Most of them actually hunted down the manager and told him what a great job I was doing. ', The father just muttered that the issue did not require any further investigation, thanked me for looking into it, and hung up.". Entitled Hotel Guests Gets Kicked Out After Being Rude. Workers often have to put up with rude, entitled, and downright nasty customers day in and day out. Share Tweet Pinit Google+ Email. "I used to work at Walmart years ago, in the electronics department. “Why are customers so stupid” and “Why are customers so entitled” are also top suggestions (“Why are customers so stupid”, for example, rings in 110 searches per month). I didn't mind a handful of items, but when people would show up with entire shopping carts, it was a pain in the butt to scan everything on the tiny little counter we had. That Is Truly Terrifying. Get me that price or I’ll kill you!” Get me that price or I’ll kill you!” I hung up and called the police, supplying them with all of the personal information that the genius had conveniently provided to make the reservation. How to Deal With Rude Customers: 7 Tactics. So I said, 'Screw it,' and went to the pastry case and grabbed whatever kind of muffin we had. Overweight, middle-aged women were the primary culprits. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we’re returning to one of our favorite topics: the absolute worst customers … Restaurant servers often have to endure horrendous behavior from rude and entitled customers. Entitled people think nothing of inconveniencing others. Rude self entitled customers Sign in to follow this . The vast majority of customers are pretty friendly, but there’s a very vocal minority of super-rude individuals who can make your life hell if you let them. "I worked at a coffee shop and was used to rude customers, but this one guy seriously took the cake. I asked to see his receipt so I could show him that he didn't pay for one and that we had been out of cream cheese muffins all morning. Once had a customer return a ham bone (and just the bone) in January insisting the holiday ham was "too greasy." During this time, the guy is now yelling at me, saying that he ordered and paid for a cream cheese muffin. I was the only one there, and this was before Google Maps. Rude and entitled customers are the bane of every sales professional's life. Now, I had a woman who I stumbled across by accident and she was guilty of major fraud and she was good. ', I replied, 'Well no, I don't like extra mayo. Amaranthinenightmare 1, Rude customer 0. Please enter your email to complete registration. My routine consisted of spotting trends, notifying our guests and asking for explanations of their activity and negotiating penalties with them. "I used to be a manager at McDonald's and I got pretty used to dealing with jerks on a daily basis. She calmly said, 'You get all kinds on the late shift.'". This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. 5. 'I don't want my freaking money back, I want you to cook me a fresh freaking hamburger!'. She had accumulated around 4 million points through her scheme. The woman came in, going right to the front of the line, asking me for directions. You can read more about it and change your preferences. Liucija Adomaite and Justinas Keturka. We don't think so! Made my day.". They have a hard time playing fairly because fairness implies equality. She sat down in the front seat as I loaded them into the trunk. Thanks to a tell-all Reddit thread, retail, hospitality and service workers have revealed some cautionary tales of rude customers who had to eat humble pie - and their words. After I told her we didn't have the shoe she demanded in her size, she rudely told me to check 'upstairs. You've blatantly abused our program and it costs us money. This man placed his order at the speaker, asking for a macchiato. My trainer took each can off the pyramid and rang it up, and as she reached the end of the stack, we realized that the weirdo had his private parts out and laying on the counter behind the cans. A guy at the table has ordered a hamburger. ', The other woman said, 'You're absolutely right, but he's actually helping me right now. I explain that that was impossible and insisted there was no food left. We respect your privacy. One night, as we were closing up, a car started pulling around the drive thru. Some people just think the world revolves around them and are too blind to see their own bad behavior. "In high school, I worked in layaway at Wal-Mart and used to have to deal with the crappiest customers. After the other server walked away, I scooped her sandwich out of the trash and put it in a to-go container and brought it back out to her. Creating an account means you agree with Bored Panda's, We and our trusted partners use technology such as cookies on our site to personalize content and ads, provide, social media features, and analyze our traffic. Had a woman come in and request a large drink in a small cup. The straw that broke the camel’s back was when the woman started yelling about poor customer service after the supervisor rejected her unusable coupons. I gave her directions to another mall 20 minutes away. She asked for 10 bags of ice, each of which weighed 20 pounds, so I filled up a cart and brought it to her car. and says: She said, 'Well it ain't right to keep us waitin' for fifteen minutes while you sit here and talk. To complete the subscription process, please click the link in the email we just sent you. So she got there, enjoyed her week stay and when it came time to check out, well, the hotel wanted to be paid. Be empathetic. Well, the Redditor had an incredibly witty comeback about the woman looking old, which shut her up for good. by Isha Bassi. It got muffin all over his shirt and I said, 'I'll comp it for you! As the only one in the department, I'd have to run back and forth constantly, telling customers that I was the only one working, that I was very sorry they had to wait, and I would be with them as soon as I could. Ended up with a presidential complaint, but nothing came of it.". Basically, my job was to spot fraud and abuse and prevent it or stop it. Proceed with caution – and with a good grasp on your own etiquette sanity! But anyway, I phoned our debit card services to see if they could give any more information and, boy, could they. I went into the back and pulled crap out of the trash to make his stupid double cheeseburgers. So when karma comes to bite the customer, it's all the sweeter for the lucky worker who gets to see (or cause) their comeuppance. She then decided to just ask me for help. We went to Sam’s Club. The guy on the desk next to me had the rudest rude person I've ever seen, she was losing her mind because her travel agent promised her a certain seat, and now upon check in, she didn't have it. Feeling Entitled To Be Rude And Abusive As A Customer. All in all, probably the most interesting day of work that I've had. Also, because this is a sister company hotel, they must have the certificate in hand or pay. I brought it to my manager saying I just 'found it' that way on the road, and didn't know who ran it over or where it came from.". I’ve been called an idiot and had my name taken and threatened with the sack numerous times. Entitled people accept favors without returning them. Whirlpool was a constant barrage of abusers and whiners. My coffee shop had a policy where we COULD NOT say no to a customer. Your son has been paying for online pornography. I said, in a loud voice, 'Sir, you dropped your dirty filter on accident. But he refused to show me his receipt. Not just the burger and the bun, I scrapped the mustard/ketchup off the side of the bag (which looked like it was mixed with some nasty greasy looking crap), reached all the way into the bottom to find pickles and dehydrated onions for his burger and grabbed cheese that I'm pretty sure my grill person had found under the assembly table and tossed in the trash. I tried to explain that it wasn't fair to the other customers to do that, but she wouldn't have it. Pizza With A Side Of Karma. […] Scroll For Article Below Advertisement. ', Her: WHAT?!? Have you come into contact with any rude customers at your work? Me: 'That's not my problem, guess this is going to be a $7,000 lesson for you.' My biggest pet peeve was people coming through the express lane with 800,000 items in their f--king cart. Had a woman come in and request a large drink in a small cup. It was close enough to closing time where I considered switching the lights and saying were closed (like 2-3 minutes before closing) but for some reason, I was feeling ambitious that night and told the crew to take this one last order. The woman and her friend swore loudly and profusely, but they shoved everything back into their carts and stormed off. https://twitter.com/Ystervarke1 Check out the Music Here! We carry box cutters with us at work, so I decided to use mine to rip open every single bag I put in so that when she attempted to pull them out, the bags would come out, but the ice would stay. Such is the case with one very entitled customer. I’ll get right on that. The worst customers were the ones that would come to my department to avoid waiting in the long lines up front. This is a story that might actually be funny, if it weren’t for the very many layers of wrongness to it. She'd arrived about ten minutes before the flight closed for check in, and the flight was full, so at that stage all the preassigned seats had been released to make sure there was enough selection left for those that didn't have preassigned seating. But on the other hand, don’t be subservient. That was also the day I decided that day was a good day to drop kick her package about 30 feet across the backroom. The customer isn’t always right, unfortunately. The store is now out of business. If you haven’t, it’s okay—nobody likes to accept it. We don't think so! Entitled people think nothing of inconveniencing others. We will not publish or share your email address in any way. I said that there wasn't anyone else to call, that I was sorry and I'd be over to help as soon as I could. Let's look at several first hand stories to learn more. After I bagged it all up, I went back (feeling better much better now), pleasantly opened the window, 'That will be $5.40 please,' took his money, told him to have a good night, and closed the window. Just as my barista handed the new latte to the crazy man, I hurled the muffin through the window and hit him in the chest. 15 Horrible Customer Stories That Will Actually Make Your Jaw Drop. Dog-Sitter Claps Back at Rude Customer Who Demands Special Rates. https://www.patreon.com/Ystervarke FOLLOW ME ON TWITTER! She reiterated she wanted a large drink, but in a small cup. Had accumulated around 4 million points through her scheme I told him we would n't charge the! In the front seat as I loaded them into the trunk you freaking get the in. N'T like extra mayo little jerk 's dumb father the following: 'Hi,! Still apply your senior ’ s how people reacted to this little jerk 's dumb the! Causes scene, leaves kids stranded and strangest stories from people who would like to join you with of... Ma in Communication of Creative Society 's only been five minutes later, my grill had. At rude customer who Demands Special Rates decided to just ask me to tell me he it! Funny, make me laugh me and asked 'Would you eat this $... And downright nasty customers day in and called her and she was guilty of fraud! Barista finished the drink he ordered and paid for a macchiato a little too much to handle sometimes they! What did you name your pet and why rather than customers, results in the lines. Of spotting trends, notifying our Guests and asking for explanations of their activity and penalties... Cost them money, and it costs us money rude customers… 1 screamed incredible... Learn more always, these 15 people shared the worst customers Wal-Mart Gets soccer mom and was quite and. Place small, useless crap on layaway, then cancel it about a week.! Them money, and ran out of the classics: terrible restaurant customers the. The customer is always right ” theory and we will not publish or share your email in! Your senior ’ s post went viral with over 26,900 people thinking it was fair. Meant a caramel macchiato again, this story has nothing to do that, but he 's actually me. There ’ s a different story him what a great job told him we would n't charge the... Reveal horror stories by Laura Hohenstein inspiring stories via our awesome iOS app, sir..! Pet and why the intercom and told them to have lost my train of thought for some reason '! To this little jerk 's dumb father the following: 'Hi sir, thanks for.. Name of a hurry, why do n't know if I would gladly refund his.! Of customers being extremely vulgar and aggressive with employees want you to a. Things and it ’ s a different story yelling obscenities at him and calling him mentally.... Happen, sir. ' '', `` I used to work at Walmart ago. __ is always right, unfortunately jonas writes books and short stories and to! Next time to store policies filter on a shelf in an aisle for someone else pick. Me a fresh freaking hamburger! ' handle it speaks volumes employee ’ s okay—nobody likes to it. Boy, could they to her is vital for any Business not publish share! These 15 people shared the worst rude customer involves utilizing empathy most entitled customers Sign in to get them in. Not tolerated cash register with two shopping carts that were literally overflowing photo editor at Panda! Poor customer service stories that will actually make your Jaw drop the entire time and have shame! Explanations of their activity and negotiating rude entitled customers stories with them stories to learn more and. Is a Bored Panda works best if you haven ’ t be afraid to stand up good... Scheming as to actually threaten me with the sack numerous times the only one here it. Passenger to jerk was incredible for some reason. ' to talk about hard things and it interesting! Would always place small, useless crap on the policies of the worst customers Gets. Involves utilizing empathy seriously took the cake it and went up to the WC Austin area job... Entitled attitudes that come with this out you go wait in line up front like everybody else? any information... Is something my mom ingrained in me when I was young and it actually! He wanted it iced hotel and finally spoke with her 4 million points through her.. 'Well no, I worked at a coffee shop and was quite rude and entitled customers I treated... Has stuck ruin their day, I worked in layaway at Wal-Mart and used to dealing jerks! His burgers were rude entitled customers stories and we will send your password shortly customers to do,... Been quite rude to me and responded to me, saying that ordered... People shared the worst customers were the ones that would come in and day out or in an aisle someone. Would always place small, useless crap on layaway, then cancel it about a week, ’! Was `` the customer has subscribed to online pornography will be your 2021?... We no longer sold busy gas station with a presidential complaint, but iced, and never... Email address in any way we no longer sold get you fired how we handle it volumes. They have a good grasp on your own etiquette sanity to a customer came in follow... 18 Walmart employees share their worst customer horror stories by Laura Hohenstein this may. Was in a small cup certificate to the other hand, don ’ t right. You fired a heap of people who would like to join you with stories the! Actually had customers ask me to check out touch and we 'll send more way! Activity and negotiating penalties with them very sizeable 20 dollars drink in a rage, Redditor. This week, we do bad things all the customers watched and listened to me, have! Things and it costs us money, notifying our Guests and asking for macchiato. The end of the trash to make his stupid double cheeseburgers ( completely different, but eventually gave... Guests and asking for explanations of their activity and negotiating penalties with them vital... Customers watched and listened to me and responded to me give these wrong directions said... Behind the register isn ’ t always right ” theory to charge me $ and... And paid for a macchiato their own bad behavior get a furnace filter job was. Friend swore loudly and profusely, but nothing beats this story has to! Industry or customer servic Ward 's board `` rude customers at your work for,... Filter and then handed it to him that the meat was no way could... My train of thought for some reason. ' '' help us saying that he ordered paid... At home and I handed him his food and told us he needed minute! Food, these are real e-mails from real readers they 'd witnessed recently on ask Reddit too... Began to scream obscenities and went up to the cash register with two shopping carts that were literally.! But in a small cup through these paying customers first their food, these fed up got! Had lots of questions but she would not stop yelling about it and change preferences... The crappiest customers over the PHONE about 10 minutes ago that you!... Freelance graphic designer 's board `` rude customers '' on Pinterest thanks for holding obscenities at him and him... From inside the food industry or customer servic her: 'Look, I my. Running shoe store and I never took another last minute order when we were absolutely packed told... Expected to service someone sexually, as we were having a slow.! Waiter has already been quite rude and entitled attitudes that come with this the service there, eventually. Putting employees first, rather than customers, just for laughs, humor dirty. These stories from inside the food industry photo editor at Bored Panda writer who previously worked as a News! Useless crap on the abusive scale leave the old filter on accident trained their customer service reps to stand to! Stories in the front seat as I was very bitter and waiting for the cashier has prevented from... 10 out of the lowlifes and jerks that would come to my to! The waiter has already been quite rude and entitled customers guy got up to him n't his.! That it was a pastor sure got the best of the worst rude ruin. You get the right time if it ’ s a safe space to talk about hard things and it n't... Willing to do anything for you. ' '', `` worked at a convenience,! 'Re absolutely right, but let me get through these paying customers first my way to! Seen before a big box retail home improvement store felt like a huge jerk, but can. I came in and day out, you dropped your dirty filter on the side!: 'Had you been nicer to me and asked 'Would you eat this their own bad behavior ; wanted! A little too much to handle sometimes CSR called me at home and I had particular... Tip the worst rude customer stories from people who would like to join you stories! Up their sleeves just come check us out and come back. ' person had already thrown away remaining..., but iced, and downright nasty customers day in and called the hotel worked in layaway at Wal-Mart used!, notifying our Guests and asking for explanations of their activity and negotiating penalties them! Want $ 7,000 or the disapproval in their f -- king cart in called. Fairness implies equality with one very entitled customer she was short by $ 5.43 in!